Compliance Commitment

Ramco Energitiks Pty Ltd is committed to maintaining the highest standards of integrity, transparency, and customer protection. We will:

  • Comply with the NETCC, Clean Energy Regulator (CER) requirements, and relevant Australian Consumer Law (ACL).
  • Ensure all staff and contractors understand and adhere to these standards.
  • Promote continuous improvement in compliance performance.

Roles and Responsibilities

  • Compliance Officer / Director: Oversees compliance with the NETCC and manages reporting and review processes.
  • Project Managers: Ensure each project complies with installation, safety, and documentation requirements.
  • Sales and Administration Team: Verify that all customer communications, quotations, and contracts meet NETCC and ACL obligations.
  • Installers and Technicians: Follow approved installation standards and maintain up-to-date accreditation as required by the Clean Energy Regulator (CER).

Training and Awareness

  • All staff receive induction training on the NETCC, consumer rights, and company compliance policies.
  • Ongoing refresher sessions are provided annually or when regulatory changes occur.
  • Training records are maintained in the company’s compliance log.

Compliance Monitoring

  • Regular internal audits are conducted to ensure adherence to the NETCC and CER guidelines.
  • Customer contracts, quotations, and marketing materials are reviewed quarterly for accuracy and compliance.
  • Non-compliance incidents are documented and investigated promptly.

Handling Non-Compliance

If a breach or suspected breach occurs:

  1. The issue is recorded in the Compliance Register.
  2. The Compliance Officer investigates within 10 business days.
  3. Corrective actions are identified and implemented (e.g., staff training, process changes).
  4. Serious breaches are reported to the NETCC Administrator or Clean Energy Regulator (CER) as required.
  5. The outcome is reviewed to prevent recurrence.

Customer Complaints and Dispute Resolution

  • All complaints are handled in line with the NETCC Complaint Handling Procedure.
  • Customers can lodge complaints via phone, email, or our website.
  • We acknowledge all complaints within 2 business days and aim to resolve them within 10 business days.
  • If unresolved, customers are referred to an independent dispute resolution body such as the Energy & Water Ombudsman.